Insurance Industry Overview
The insurance industry is experiencing a significant transformation driven by digital innovation, regulatory pressures, and evolving customer expectations. Key challenges include managing large volumes of unstructured data, ensuring regulatory compliance, and improving claims management and customer service. Effective unstructured content management and automation are critical for addressing these challenges, enabling insurers to streamline operations, reduce costs, and enhance decision-making. By adopting advanced unstructured content management and automation solutions like SEAL, insurance companies can better manage their content, improve operational efficiency, and stay competitive in a rapidly evolving landscape.
Industry Challenges
70%
45%
61%
Opportunities and Benefits
45%
of all work activities in the insurance industry could be impacted up by document automation
20%
Pains and Challenges in the Insurance Industry
Addressing Complex Challenges and Embracing Digital Transformation in Insurance
Inefficiencies in claims processing can lead to delays, higher operational costs, and dissatisfaction among policyholders. Automating claims processes with AI can enhance accuracy and speed, reducing manual errors and improving customer satisfaction.
in operations and claims processing, resulting in longer processing times, increased workload for employees, and lower customer satisfaction.
due to poor customer service resulting from inefficient processes and lack of access to information.
with regulations, leading to potential fines, lawsuits, and reputational damage.
Our Solution
Solving the Pain Points of the Insurance Industry
SEAL is a next generation software solution for AI and metadata-driven content efficiency and compliance, an enterprise-grade, low-code digital process automation platform, covering both productivity and cost-cutting related use cases (moving to digital, paperless processes, automation) and compliance and risk reduction related use cases (unified information governance, compliance with GDPR and other regulatory).
SEAL is designed to address critical pains and align with the key trends in the insurance industry by offering a comprehensive suite of features tailored to the unique needs of insurers.
- Cost-effective Data Management: SEAL consolidates unstructured content from multiple sources into a centralized repository, simplifying data management and enhancing accessibility. This approach helps banks organize and access their data more efficiently
- IT Modernization – Legacy System Replacement: SEAL replaces outdated ECM applications with modern, metadata-driven platforms, reducing maintenance costs and improving system performance and resiliency.
- Automation and AI Integration: SEAL incorporates AI-driven content understanding, extraction and insights and low-code automation to streamline business processes and enhance operational efficiency
- Migration to Cloud and Integration: Seamless integration with object stores and hybrid cloud environments ensures that SEAL provides flexible and scalable solutions that meet modern business needs.
- Customer Service Enhancement: SEAL enables faster and more secure document access, enhancing customer service capabilities and supporting quicker processing times.
- Improved Regulatory Compliance: SEAL offers advanced records management features and policy-based content lifecycle enforcement, helping banks maintain compliance with regulatory requirements
- Security: With robust security measures, SEAL protects sensitive data and ensures compliance with data privacy regulations.
- Support for Remote Work: SEAL facilitates digital transformation initiatives, enabling remote work capabilities by digitizing and automating paper-based processes.
Content Modernization and Digital Mailroom for the Insurance Industry
- Global Insurance player
- Assets in 70+ countries worldwide
- 100.000+ employees
- 70M+ customers worldwide
Challenge
Replace the end-of-life legacy content management platform (home grown eDMS)
Disparate content sources: challenges of managing islands of information spread across different repositories and line of business applications (core insurance, claims management)
Registration, classification, and dispatch of documents based on paper-based processes, without automation
Solution
Content Modernization – Replacing the legacy eDMS with SEAL – a next-gen content management and automation platform; Content and metadata migration from eDMS to SEAL, using SEAL Migrator.
Content Consolidation – Unified, compliant content repository (SEAL) integrated with the core enterprise systems.
Digital Mailroom Automation – Correspondence management, for multiple input / output channels (paper, online / web, e-mail), ensuring traceability for requests and compliance with the response times.
Benefits
Reduced Risks – End-of-life archive home-grown content management platform (eDMS) replaced by a modern, unified content management and automation platform (SEAL).
Operational efficiency: Registration of inbound/outbound documents and their rapid distribution to authorized users, unified active document store and electronic archive and 24/7/365 availability of data;
Business Efficiency – by enabling information workers to access content data quickly and easily, with less time spent on searching for information and more time spent on core business activities. Safe, secure documents sharing with business users, business partners and customers
Insurance-Specific Use Cases
Streamline policy issuance and administration, ensuring accuracy and timely document generation.
Paperless Backoffice Operations & Digital Mailroom Automation
Efficiently process claims, manage associated documents, and enhance customer service through faster claims resolution.
Expedite underwriting processes by providing easy access to relevant documentation and data for risk assessment.
Manage and archive all communications with policyholders for improved customer service and regulatory compliance.
Ensure compliance with industry-specific regulations by securely storing and tracking compliance-related documents.
Learn how leading companies like yours transformed with SEAL.
By replacing expensive legacy ECM applications with next-generation, affordable platforms, organizations can achieve up to 74% cost reduction. Content consolidation and the offloading of unstructured data from enterprise applications further drive efficiency, resulting in 35% lower information management costs.
Content modernization and consolidation can boost efficiency, collaboration, and teamwork by up to 49%. A modern, unified repository with embedded document and process automation eliminates manual tasks and enhances operations, while enabling AI-powered insights from unstructured data.
Obsolete legacy platforms are replaced with a modern, metadata-driven, AI/ML-ready architecture, minimizing the risks associated with outdated technologies. Content consolidation and the adoption of a standardized metadata model ensure that critical documents are preserved and easily accessible during audits, legal investigations, or regulatory requests.
A unified governance framework and automation rules deliver consistent compliance across the organization. At the same time, a centralized, metadata-centric, AI-powered repository enables the proactive detection of regulatory risks, contract inconsistencies, and compliance gaps.
An always-available and secure solution with built-in redundancy and advanced security features – including encryption, authentication, and authorization – protects against data loss caused by disasters, cyberattacks, or hardware failures.
The solution offers a CAPEX-free, pay-per-use model and cost-effective scalability, combined with 24x7x365 enterprise-grade service levels. Its architecture ensures comprehensive operational resilience, providing the flexibility and reliability required in today’s dynamic environments.
Business is no longer located in your corporate office, so why should your business documents be? You have the freedom to choose your ideal delivery model. Available both as a perpetual license for On Premises deployment as well as an On Demand cloud based delivery, you can choose what’s best for you.
On-Premises (local install)
If you would like to purchase the licenses and simply install them on your hardware, we are here to help, contact us for your special quote.
On-Demand (EU Cloud)
Choose SEAL delivered from our European Data Center located in Bucharest, RO and have local performance and data stored in EU.
On-Demand (Global Cloud)
Choose SEAL delivered from Microsoft Azure and have global reach and multi-site distributed data centers around the world.
Why We are Different
Competitive pricing vs. traditional DMS/ECM platforms, fast implementation, rapid user adoption, low maintenance costs. Capacity based licensing available (unlimited number of users).
ECM, ERM, IDP, DPA, and Content Migration – all in one unified solution, enabling end-to-end digital processes, from document capture, processing, and creation to collaboration, secure e-signing, and archiving.
A proven enterprise software platform, combined with deep industry expertise – trusted by leading organizations such as NN Group, Leadway Insurance, Engie, Vodafone, Liberty Steel, Kaufland, and Servier.
Leading global players like Hitachi Vantara and Infosys trust and support our solutions – extending our reach, validating our technology, and accelerating enterprise-scale deployments across industries.
SEAL delivers a modern, powerful, and easy-to-use interface – designed specifically for business users, not just IT professionals.
SEAL empowers content with business context, using metadata to automate classification, enforce governance, trigger business processes, and apply dynamic security.
SEAL orchestrates unstructured content management and compliance across on-prem and public cloud – delivering full freedom, data mobility, and rule-based control.
