Banking Industry Overview
The banking industry is undergoing a significant transformation driven by digital innovation and regulatory pressures. Key challenges include managing large volumes of unstructured data, ensuring regulatory compliance, and enhancing customer service. Effective unstructured content management and automation are critical for addressing these challenges, enabling banks to streamline operations, reduce costs, and improve decision-making. By adopting advanced unstructured content management and automation solutions like SEAL, banks can better manage their content, enhance operational efficiency, and remain competitive in a rapidly evolving landscape.
Industry Challenges
70%
of banks report struggling with managing large volumes of structured and unstructured data, which hampers decision-making and operational efficiency
45%
60%
of banking customers expect seamless and fast service, particularly in areas like claims processing and document access
Opportunities and Benefits
50%
of companies have seen an improvement in compliance management through document automation
40%
of financial institutions report enhanced productivity due to digital transformation initiatives
Pains and Trends in the Banking Industry
Navigating Complex Challenges and Embracing Digital Transformation in the Banking Sector.
Banks struggle with managing large volumes of structured and unstructured data, which can impede decision-making and operational efficiency.
Many banks still rely on outdated systems, which are costly to maintain and difficult to integrate with new technologies.
There is increasing pressure to provide seamless and fast customer service, particularly in areas like claims processing and document access.
Banks face complex and stringent regulatory requirements, making compliance management a significant challenge.
Protecting sensitive data from cyber threats while ensuring compliance with privacy regulations remains a top priority.
The shift to remote work has exposed the limitations of paper-based processes and highlighted the need for robust digital solutions.
Banks are increasingly adopting digital technologies to stay competitive and meet evolving customer needs.
The use of AI and automation is growing, helping banks reduce costs and improve efficiency.
More banks are moving to cloud-based solutions for greater flexibility and scalability.
Leveraging advanced data analytics for better decision-making and customer insights is becoming more common.
Our Solution
SEAL is a next-generation, metadata-driven content services platform, designed to be industry-agnostic yet ready to meet the full spectrum of document-centric needs in banking. Designed as an all-in-one solution, SEAL unifies document capture, OCR, workflow, records management, and archiving with powerful AI-driven document processing and low-code digital process automation. It offers integrated e-signature tools, long-term preservation, and advanced metadata-based security.
With simple integration into top enterprise systems (SAP, Salesforce, Microsoft) and core banking platforms (Temenos, Oracle Flexcube, Infosys Finacle), SEAL accelerates enterprise content modernization, content consolidation, governance and compliance, digital operations, and compliant e-archiving – all with unmatched cost-effectiveness, scalability, and flexibility.
SEAL is designed to address critical pains and align with the key trends in the banking industry by offering a comprehensive suite of features tailored to the unique needs of financial institutions.
- Cost-effective Data Management: SEAL consolidates unstructured content from multiple sources into a centralized repository, simplifying data management and enhancing accessibility. This approach helps banks organize and access their data more efficiently
- IT Modernization – Legacy System Replacement: SEAL replaces outdated ECM applications with modern, metadata-driven platforms, reducing maintenance costs and improving system performance and resiliency.
- Automation and AI Integration: SEAL incorporates AI-driven content understanding, extraction and insights and low-code automation to streamline business processes and enhance operational efficiency
- Migration to Cloud and Integration: Seamless integration with object stores and hybrid cloud environments ensures that SEAL provides flexible and scalable solutions that meet modern business needs.
- Customer Service Enhancement: SEAL enables faster and more secure document access, enhancing customer service capabilities and supporting quicker processing times.
- Improved Regulatory Compliance: SEAL offers advanced records management features and policy-based content lifecycle enforcement, helping banks maintain compliance with regulatory requirements
- Security: With robust security measures, SEAL protects sensitive data and ensures compliance with data privacy regulations.
- Support for Remote Work: SEAL facilitates digital transformation initiatives, enabling remote work capabilities by digitizing and automating paper-based processes.
By leveraging SEAL, banks can navigate the complexities of digital transformation, improve operational efficiency, and maintain compliance, all while reducing costs and enhancing customer satisfaction.
Content Modernization and Digital Mailroom for the Insurance Industry
- Global Insurance player
- Assets in 70+ countries worldwide
- 100.000+ employees
- 70M+ customers worldwide
Challenge
Replace the end-of-life legacy content management platform (home grown eDMS)
Disparate content sources: challenges of managing islands of information spread across different repositories and line of business applications (core insurance, claims management)
Registration, classification, and dispatch of documents based on paper-based processes, without automation
Solution
Content Modernization – Replacing the legacy eDMS with SEAL – a next-gen content management and automation platform; Content and metadata migration from eDMS to SEAL, using SEAL Migrator.
Content Consolidation – Unified, compliant content repository (SEAL) integrated with the core enterprise systems.
Digital Mailroom Automation – Correspondence management, for multiple input / output channels (paper, online / web, e-mail), ensuring traceability for requests and compliance with the response times.
Benefits
Reduced Risks – End-of-life archive home-grown content management platform (eDMS) replaced by a modern, unified content management and automation platform (SEAL).
Operational efficiency: Registration of inbound/outbound documents and their rapid distribution to authorized users, unified active document store and electronic archive and 24/7/365 availability of data;
Business Efficiency – by enabling information workers to access content data quickly and easily, with less time spent on searching for information and more time spent on core business activities. Safe, secure documents sharing with business users, business partners and customers
Content Management Modernization and System of Records in the Insurance industry
- Nationale-Nederlanden is one of the largest insurance and asset management companies in the Netherlands and in Europe
- Insurance has seen a significant rise in the use of digital evidence for insurance claims
- New on-line services mean companies must adapt quickly to survive
- All data is subject to GDPR compliance
Challenge
Several aged enterprise content management platforms (IBM Content Manager, Unisys Infoimage, Alfresco)
Disparate content sources: challenges of managing islands of information spread across different repositories and line of business applications;
GDPR compliance and unified information governance
Solution
Content Modernization – Replacing several legacy ECM platforms with SEAL – a next-gen content management and automation platform; Content and metadata migration to SEAL, using SEAL Migrator.
Content Consolidation – Unified, compliant content repository (SEAL) integrated with the core enterprise systems (including customer portal, customer communication management, Salesforce).
Improved Governance and Regulatory Compliance with a special focus on GDPR
Benefits
Cost Savings – multi-million euro savings and a 200% ROI
Cost prediction: transparent and predicted pay-per-use cost model
Operational efficiency: unified content repository and 24/7/365 availability of data
Business Efficiency – by enabling information workers to access content data quickly and easily, with less time spent on searching for information and more time spent on core business activities.
Reduced Risks – Several legacy content management platforms were replaced by a modern, unified content management and automation platform.
Better Data Governance – By centralizing unstructured content in the unified repository, businesses improved their data governance practices.
Security: ISO 27001/SOC II accreditations / audits and processes, ISMS transparency and full suite of Security Services and Controls
Banking-Specific Use Cases
Streamline the creation, submission, and approval of loan applications, automating document collection, verification, and decision-making processes.
Digitize and automate the documentation and verification processes involved in onboarding new banking customers, including Know Your Customer (KYC) and identity verification.
Simplify the account opening and maintenance processes by automating the collection and management of required documentation, such as account agreements and customer information updates.
Create a comprehensive and secure digital repository for each customer, consolidating all relevant documents, transactions, and interactions in one place for a 360-degree view of customer information and improved service delivery.
Streamline the garnishment process and debt collection efforts by automating case management, document tracking, and communication with debtors, leading to faster recovery and reduced delinquency rates.
Automate the assessment of credit risk by analyzing financial documents and credit reports, enabling faster and more accurate lending decisions.
Implement automated fraud detection algorithms that can analyze transaction data and documents to identify suspicious activities in real-time.
Streamline the generation and distribution of financial reports, ensuring compliance with regulatory requirements such as Basel III and Dodd-Frank Act.
Automate the processing and archiving of payment instruments, including checks and electronic transfers, to ensure accurate record-keeping, compliance, and efficient transaction handling.
Streamline the handling of incoming physical mail and documents by digitizing, categorizing, and routing them to the appropriate departments or individuals, reducing manual sorting and accelerating response times.
Eliminate paper-based processes in the back-office, such as invoice processing, HR document management, and procurement, by digitizing documents and automating workflows for increased efficiency and cost savings.
Centralize the management of banking rules and regulations documentation, ensuring compliance with changing laws and standards, and automating the distribution of policy updates to relevant stakeholders.
Digitize and automate the mortgage application and approval process, including document collection, title searches, and escrow management.
Enhance document management and process automation for asset and wealth management, including portfolio management, compliance reporting, and client communications.
Digitize the preparation and management of executive board meetings by automating agenda creation, document distribution, and meeting minutes capture, enhancing the efficiency and governance of these critical gatherings.
Learn how leading companies like yours transformed with SEAL.
Benefits for our Customers
By replacing expensive legacy ECM applications with next-generation, affordable platforms, organizations can achieve up to 74% cost reduction. Content consolidation and the offloading of unstructured data from enterprise applications further drive efficiency, resulting in 35% lower information management costs.
Content modernization and consolidation can boost efficiency, collaboration, and teamwork by up to 49%. A modern, unified repository with embedded document and process automation eliminates manual tasks and enhances operations, while enabling AI-powered insights from unstructured data.
Obsolete legacy platforms are replaced with a modern, metadata-driven, AI/ML-ready architecture, minimizing the risks associated with outdated technologies. Content consolidation and the adoption of a standardized metadata model ensure that critical documents are preserved and easily accessible during audits, legal investigations, or regulatory requests.
A unified governance framework and automation rules deliver consistent compliance across the organization. At the same time, a centralized, metadata-centric, AI-powered repository enables the proactive detection of regulatory risks, contract inconsistencies, and compliance gaps.
An always-available and secure solution with built-in redundancy and advanced security features – including encryption, authentication, and authorization – protects against data loss caused by disasters, cyberattacks, or hardware failures.
The solution offers a CAPEX-free, pay-per-use model and cost-effective scalability, combined with 24x7x365 enterprise-grade service levels. Its architecture ensures comprehensive operational resilience, providing the flexibility and reliability required in today’s dynamic environments.
Business is no longer located in your corporate office, so why should your business documents be? You have the freedom to choose your ideal delivery model. Available both as a perpetual license for On Premises deployment as well as an On Demand cloud based delivery, you can choose what’s best for you.
On-Premises (local install)
If you would like to purchase the licenses and simply install them on your hardware, we are here to help, contact us for your special quote.
On-Demand (EU Cloud)
Choose SEAL delivered from our European Data Center located in Bucharest, RO and have local performance and data stored in EU.
On-Demand (Global Cloud)
Choose SEAL delivered from Microsoft Azure and have global reach and multi-site distributed data centers around the world.
Why We are Different
Competitive pricing vs. traditional DMS/ECM platforms, fast implementation, rapid user adoption, low maintenance costs. Capacity based licensing available (unlimited number of users).
ECM, ERM, IDP, DPA, and Content Migration – all in one unified solution, enabling end-to-end digital processes, from document capture, processing, and creation to collaboration, secure e-signing, and archiving.
A proven enterprise software platform, combined with deep industry expertise – trusted by leading organizations such as NN Group, Leadway Insurance, Engie, Vodafone, Liberty Steel, Kaufland, and Servier.
Leading global players like Hitachi Vantara and Infosys trust and support our solutions – extending our reach, validating our technology, and accelerating enterprise-scale deployments across industries.
SEAL delivers a modern, powerful, and easy-to-use interface – designed specifically for business users, not just IT professionals.
SEAL empowers content with business context, using metadata to automate classification, enforce governance, trigger business processes, and apply dynamic security.
SEAL orchestrates unstructured content management and compliance across on-prem and public cloud – delivering full freedom, data mobility, and rule-based control.
